Creative Director - Web Developer - IT Professional

edgar robles

Creative director, web developer, and IT professional combining design thinking with technical precision to create high-quality digital experiences from concept to launch.

Based in Milwaukee, Wisconsin

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Core Skills

Web Development

Vercel, Github, Next.js, Tailwind CSS, Better Auth, Amazon Web Services, Cloudflare, Stripe, Neon Postgres, Google Analytics

Media Production

Photography, video production, lighting, audio recording, editing

IT Support

Service desk operations, troubleshooting, hardware/software setup, user support

Tools

Git, Figma, Adobe Creative Cloud, Notion, Microsoft 365, Google Workspace

Work Experience

IT Analyst / St. Augustine Preparatory Academy

  • Delivered support for 400+ staff & 2,000+ student devices (Windows, macOS, iOS, ChromeOS).
  • Administered Active Directory & Google Workspace accounts; optimized user provisioning and access controls.
  • Authored clear, user-friendly technical documentation and internal process guides to improve first-time resolution.
  • Partnered with management to interview candidates and onboard new hires.
  • Lead and mentored a student tech team, teaching hardware troubleshooting, customer service, and device repair.

IT Technician / Academy of Excellence

  • Managed IT systems across three campuses, supporting staff and student accounts through Google Admin, Jamf School, and Infinite Campus.
  • Delivered technical training sessions for staff and parents, ensuring effective use of new learning technologies.
  • Maintained accurate IT inventory, optimizing cost-effective solutions for school-wide technology needs.

Technical Speciaist / Apple Inc.

  • Resolved 15-20 complex hardware/software issues daily for macOS, iOS, and iPadOS; consistently exceeded NPS and service targets.
  • Facilitated end-user education, ensuring customers understood product capabilities and services.

Bilingual Teller (Spanish) / Landmark Credit Union

  • Delivered accurate customer service for financial transactions including deposits, withdrawals, and payments.
  • Assisted members with account inquiries in both Spanish and English.